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FREQUENTLY ASKED QUESTIONS
Getting started
Each country has its own rules and regulations on the subject. Before getting started, make sure to research the legality of online gambling according to the laws of your country of residence.
Most of the time, 18+, but you will need to check your local laws for specifics.
First you will need to create an account. Registration takes less than a minute and requires only basic information to get started, like the email and password. After registering your account, pick your method for deposit and activate any bonuses you want prior to making your first deposit.
Winz.io is an online platform that can be accessed from every desktop, laptop and mobile device.
There is no need to download any sort of application or files, as the casino works online.
You can use the Forgot My Password feature to restore your password. If you cannot remember the email address you used to register your account, please contact our support team so they can assist you with finding it.
According to our Terms and Conditions, you may only register with one account. Multi-accounting is prohibited.
Bonuses and promotions
There is a Welcome Pack that has 2 different welcoming bonus offers, including a special Wheel of Winz bonus and a bonus for live casino players.
Yes, we offer a welcome pack for Sportsbook. Depositing with the code “SPORTS” you get 2 bonuses: 100% up to 500 USD deposit bonus and risk free bet up to 20 USD.
Simply choose your bonus and add the appropriate bonus code when you are making your deposit in order to activate it. Please check the minimum amount of deposit required to receive any of the bonuses.
You need to switch the website from “Casino” to “Sports”. There you will see promotions tab where you can find and activate your sports bonuses.
We do not offer any no-deposit bonuses. Please check our Promotions page to find all our active offers.
There can be several reasons: You didn’t enter the appropriate code or the amount of deposit is less than needed. Please contact our support before playing to know the exact reason.
A free spin is a type of bonus that allows you to make a spin while playing a specific slot for free.
Cashback is a type of bonus when you receive a portion of the lost money back to your balance.
There are zero wagering requirements for any of the cash prizes won from bonuses or promotions.
There is a dedicated Promotions page where all ongoing promos are listed and updated.
Yes, you can combine multiple promotions. The only promotions that you cannot combine are two different alternatives of the 1st welcome WOW and live casino bonus.
Deposits and withdrawals
You can find all of the different payment methods available on the Payments page, as well as inside the lobby.
Each payment method has its own estimates for the time required before the deposit is credited to your account. You can find all information pertinent to this matter on the Payments page.
Different methods of withdrawal require varying amounts of time in order for funds to be successfully transferred out of the casino and to your receiving account. Please check the Payments page for more detailed information.
The casino does not charge any transaction fees for deposits or withdrawals, but certain payment providers may charge you fees on their side.
Yes, you can have balances in different currencies supported by the casino. The list of supported fiat currencies: Euro (EUR), US Dollar (USD), Canadian Dollar (CAD), Australian Dollar (AUD), New Zealand Dollar (NZD), Norwegian Krone (NOK), Indian Rupee (INR), South African Rand (ZAR), Russian Ruble (RUB), Japanese Yen (JPY), Brazilian Real (BRL), Kazakhstani Tenge (KZT). The list of supported cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), Bitcoin Cash (BCH), Tether (USDT), XRP (XRP), Cardano (ADA), Binance Coin (BNB), Tron (TRX), Neo (NEO), USD Coin (USDC).
All deposit and withdrawal limits vary depending on the payment method you choose. More specific information about the minimums and maximums for each payment method can be found on the Payments page.
Maximum withdrawal amount processed to a player is 100,000 USD per week and 400,000 USD per month or the equivalent in another currency.
According to the AML rules, every fiat deposit should be wagered 3x times and every crypto deposit should be wagered 1x times before the money would become available for withdrawal.
Using crypto for playing
Bitcoin was the first cryptocurrency that appeared in 2009. It uses a decentralized database called blockchain to store all the transactions in a consistent way. Blockchain cannot be modified post-factum, which makes the whole network transparent and secure. Since then there were a lot of other crypto assets created and the overall adoption of cryptocurrency is much increased. Nowadays cryptocurrency is a popular method for online payments and an asset for investing or trading.
Cryptocurrency is fast. Your deposits and withdrawals will arrive in a matter of minutes. Cryptocurrency transactions are cheap. You will only have to pay a couple of cents to send the crypto transactions. Moreover, the cashouts at Winz.io are free of charge. Cryptocurrency is secure. There is no middleman connected to crypto transactions, which allows you to keep your activities in secure way.
Cryptocurrency has over 10 years of history and it is safe to use as a source of payment method. Make sure to use a crypto wallet that is giving you control over your private keys. The most secure way to hold your crypto assets is a cold wallet, that does not have a constant connection to the internet.
The easiest way to obtain and deposit crypto to play with is to use the BUY CRYPTO option available on the Winz.io deposit menu. Using cryptocurrency exchanges is another option, as there are many local and worldwide platforms available for crypto trading.
You would need to have a crypto wallet to receive your withdrawals. There are dozen of wallet solutions for every need, such as online, mobile, or cold wallets. Your wallet will provide you with an address for sending the funds from the casino to your balance.
Bitcoin and Ethereum are the most popular and mass-adopted crypto assets but could be slow during congestion times. Litecoin, Dogecoin, XRP, Tron, or BNB transactions are faster and cheaper, so these coins might be more comfortable to use for gambling.
Games and providers
We offer an incredibly huge selection of games, meaning you will find all your favorite casino games, including Slots, Roulette, Blackjack, Baccarat and Live Casino games. If you like to bet on sports, then visit our Sportsbook section.
The list of game providers you can see on the Winz.io website is geo-sensitive. It means that some game providers might not allow their games for specific regions. We offer games from 60+ different software providers, but you have to check the Game Providers page to see what studios are available in your region.
Yes, there is a separate section for Jackpot Slots available.
All game software providers listing games at the casino are licensed. They are constantly monitored and tested by authorities capable of assuring their fairness.
Yes, you can play any game for free by selecting the Fun Money currency before playing it.
Yes, you can find the list of Provably fair games in the relevant section.
Winz.io Club
The Winz.io Club can be entered by invitation as we will keep track of your gameplay activity and send you an invite if we determine you are qualified. Alternatively, you can send us an email at (vip@winz.io) if you want to gain early access.
Members of the Winz.io Club have the support of a dedicated casino manager, as well as offers for special promotions and bonuses not available to other players, and even personalized gifts and events. You can find more information on the Winz.io Club page.
Security and KYC
All of your personal data is encrypted and fully protected. For data encryption we use SSL technology which offers thorough safety and security for personal data and financial transactions. For deposits and withdrawals we use only highly trusted and well-established payment providers, which guarantees the protection of all financial movements.
The KYC procedure can be initiated for accounts suspected of being in violation of our Terms and Conditions. Mandatory KYC verification is activated for every player when the total amount of withdrawals exceeds 2,000 EUR or 7 BTC or equivalent in other fiat and cryptocurrencies accordingly.
You can find the full list on the Documents page. The general list of documents includes those that establish Proof of Identity, Proof of Address and Proof of Deposit.
You can upload your documents inside the players lobby on the Documents page.
The verification process is usually done right after documents are uploaded or you sent a request for us to verify them. During busier times, this process can take up to 24 hours.
Your documents may be rejected if they do not meet our requirements. You can check for guidance on this issue by visiting the Document page and re-upload your documents after resolving any errors.
Support
There are 3 ways of contacting our customer service support: Live Chat, Email (info@winz.io), and the Contact form.
Live Chat operates 24 hours a day 7 days in a week, meaning that you can ask your question(s) any time you need customer service.
While our primary support language is English, we leverage advanced AI technology to offer assistance in any existing language, ensuring comprehensive support for all our customers worldwide.
Affiliates
Please visit our Affiliate Program website to sign up as an affiliate. Here you can receive a personal affiliate link as well as promo materials needed for cooperation.
Responsible gambling
Yes, you can set up multiple limits including Deposit limit and Loss limit. These limits will ensure that you cannot transact above the limit you have set.
You are able to set a Cooling Period (1 day – 6 months) and Self-Excluding Period (6 – 12 months) if you want to ensure that you cannot access your account for a given period of time.
Yes, as there is a possibility to set the Self-Excluding period on your account to forever.
