Introduction
At Winz we see gaming as entertainment. So we hope our customers see gaming the same way. As with any pleasure in life, there is a chance of addiction. We do our best to help our customers not become addicted to gambling, and that is why we offer a variety of ways to curb gambling behaviour, provide information on gambling addiction and offer our staff expertise on gambling issues. We also hope that our customers will acknowledge if they have any problems with gambling and inform us of these problems so that we can prevent access to their gambling accounts.
It is also forbidden to play on Winz if you are under 21 years of age! Anyone found to be under this age and using our services will have their account blocked.
Our customers have access to a wide range of options to get help for responsible gambling:
- Deposit limits
- Loss limits
- Cooling off period
- Self-Exclusion
- Monitoring the time spent playing
- Associations offering help
- Monitoring own expenses and profits
- Information on managing your gambling
- Survey about problem gambling
- Parental control/limiting underage gambling
Deposit and loss limits
As a customer, you can limit the amount of your deposits and losses on the website. You can set a limit for the period of 1, 7 or 30 days, for the amount you wish. It will take at least 48 hours for the limit to be increased or completely removed. In case you wish to lower the applied limit, this can be done immediately.
To set a limit, go to the “Responsible Gambling” section of My Profile or contact our customer support using the online chat.
Cooling off period
Do you feel the need to be away from the casino for a while? You can set a specific cooling off period between 1 day and 6 months. The restriction will take effect immediately. You will not be able to deposit or play during the specified period, and you will be excluded from all promotional offers. You will receive a notification email after the specified period has expired, saying that your account is active again.
If you wish to remove the cooling off period in advance, you will have to wait for 7 days to do so from the moment you request the removal.
Self-Exclusion
It is possible to set a self-exclusion from all gambling activity under the Estonian gambling license. This can be done by logging in on the e-MTA online service portal, or by sending a digitally signed application via e-mail to the Estonian Tax and Customs Board. Digital signature must be provided by method accepted in Estonia (foe. mobile ID, Smart ID, ID card).
Self-exclusion can be requested for the suitable period of time between 6 and 36 months, and will limit the access to all gambling activity. Self-exclusion can only be requested by the person who the self-exclusion will apply to.
Monitoring the time spent playing
You will always be able to track the time you have spent on Winz. The timer is visible at the top of our website, on the left hand side.
Associations offering help
If you feel you are struggling with responsible gambling, get help!
People in Estonia can receive help:
- www.hms.ee (Estonian Society for Gambling Addicts)
- www.15410.ee (Counselling Centre for Gambling Addiction)
Monitoring own expenses and profits
You can keep track of your deposits and withdrawals in the Wallet section of My Profile, as well as your wagers and winnings at Winz in the Game History section of My Profile.
Information on managing your gambling
Don’t let gambling become a problem. Remember the following to be responsible:
- Don’t think of gambling as a way to make money, gambling should be fun.
- Don’t try to make up for losses by gambling more, it’s dangerous.
- Don’t bet money you can’t afford to lose.
- Don’t lose track of time and keep track of the amount of money you spend on gambling.
- Set yourself a cooling off period if you feel you need a break from gambling.
- If you feel you have a gambling addiction, contact your nearest gambling addiction support centre.
Survey on problem gambling
To find out if you are developing a gambling problem, take a self-assessment by answering the following questions:
- Have you ever gambled to get money to pay off debts?
- Have you ever used the last of your money on gambling?
- Have you ever borrowed money to gamble?
- Have you ever had trouble sleeping because of gambling?
- Have you ever felt the need to gamble more to cover your losses?
- Have you ever sold something to gamble?
- Have you ever lost track of time while gambling?
- Have you ever neglected your responsibilities because of gambling?
- Have you ever lied to your friends or family about how much money you spend on gambling?
- Have you ever felt depressed or had suicidal thoughts because of gambling?
Add up how many questions you answered "YES" to. The more "YES" answers you got, the more likely you have a serious gambling problem and need to seek help immediately.
Parental control / limiting underage gambling
Playing on Winz is forbidden to anyone under the age of 21! Since Winz uses Pay N Play technology, every player’s age is verified on the first deposit through their internet bank. This however does not offer 100% certainty that a minor is not using their parents internet bank credentials to try and gamble. As it is forbidden to gamble at Winz using someone else’s bank credentials, if such activity is discovered, we will immediately close their account and delete their personal data.
If you suspect that a minor is using someone else’s bank credentials to gamble at Winz, please contact our support immediately.
There are also different types of protection software that parents can use to prevent their children from playing casino games online, to monitor their activity on the Internet and to restrict access to inappropriate websites:
