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Introduction
At Winz.io we see gaming as entertainment. So we hope our customers see gaming the same way. As with any pleasure in life, there is a chance of addiction. We do our best to help our customers not become addicted to gambling, and that is why we offer a variety of ways to curb gambling behaviour, provide information on gambling addiction and offer our staff expertise on gambling issues. We also hope that our customers will acknowledge if they have any problems with gambling and inform us of these problems so that we can prevent access to their gambling accounts.
It is also forbidden to play on Winz.io if you are under 21 years of age! Anyone found to be under this age and using our services will have their account blocked.
Our customers have access to a wide range of options to get help for responsible gambling:
- Betting limits
- Deposit limits
- Loss limits
- Account freezing
- Game ban
- Limiting the amount of time you spend playing
- Associations offering help
- Monitoring own expenses and profits
- Information on managing your gambling
- Survey about problem gambling
- Parental control/ underage gambling
Betting, deposit, and loss limits
As a customer, you can limit the bets you make when playing our games. You can also limit the amount of your deposits and losses on the website. You can set a limit of 1, 7 or 30 days for the amount you wish to limit for the period you choose. It will take at least 48 hours for the limit to be relaxed or completely removed. In case you wish to lower the applied limit, this can be done immediately.
To set a betting limit, go to the “Responsible Gaming” page of your account or contact our customer support using the online chat now or, if our operators are not available, by using the “Leave us a message” feature at the bottom of the page.
Account freezing. Do you feel the need to be away from the casino for a while? You can set a specific period of time to freeze your account. The restriction will take effect immediately. You will not be able to deposit or play during the specified period, and you will be excluded from all promotional offers. You will receive a notification email after the specified period has expired, saying that your account is active again. It will take 7 days for the limit removal to take effect.
Voluntary blocking
If you want to take a break from playing on our website, you can set a voluntary block on your account. In this case, you will not have any access to your Winz.io account.
You can set a voluntary block for as long as you want.
You can set up a voluntary block on the “Responsible Gaming” page of your account or by contacting Customer Support via Live Chat or, if our customer support staff are not available, by using the “Leave us a message” function at the bottom of the page.
Limiting the time spent playing
You will always be able to track the time you have spent on Winz.io. The timer is visible at the bottom of our website, on the right hand side. You can also limit your playing time on the “Responsible Gaming” page of your account.
Associations offering help
If you feel you are struggling with responsible gambling, get help! GamblingTherapy.org offers counselling and a range of resources to help and inform you about gambling problems.
People in Estonia can receive help:
- www.hms.ee (Estonian Society for Gambling Addicts)
- www.15410.ee (Counselling Centre for Gambling Addiction)
Monitoring own expenses and profits
You can keep track of your deposits and withdrawals, as well as your wagers and winnings at Winz.io in the history section of My Account.
Information on managing your gambling
Don’t let gambling become a problem. Remember the following to be responsible:
- Don’t think of gambling as a way to make money, gambling should be fun.
- Don’t try to make up for losses by gambling more, it’s dangerous.
- Don’t bet money you can’t afford to lose.
- Don’t lose track of time and keep track of the amount of money you spend on gambling.
- Set yourself a self-block if you feel you need a break from gambling.
- If you feel you have a gambling addiction, contact your nearest gambling addiction support centre.
Survey on problem gambling
To find out if you are developing a gambling problem, take a self-assessment by answering the following questions:
- Have you ever gambled to get money to pay off debts?
- Have you ever gambled the last of your money on gambling?
- Have you ever borrowed money to gamble?
- Have you ever had trouble sleeping because of gambling?
- Have you ever felt the need to gamble more to cover your losses?
- Have you ever sold something to gamble?
- Have you ever lost track of time while gambling?
- Have you ever neglected your responsibilities because of gambling?
- Have you ever lied to your friends or family about how much money you spend on gambling?
- Have you ever felt depressed or had suicidal thoughts because of gambling?
Add up how many questions you answered "YES" to. The more "YES" answers you got, the more likely you have a serious gambling problem and need to seek help immediately.
Parental control / underage gambling
Playing on Winz.io is forbidden to anyone under the age of 21! If, after registration, it is discovered that a customer has given a false date of birth and is in fact under 21, we will immediately close their account and delete their personal data.
There are different types of protection software that parents can use to prevent their children from playing casino games online, to monitor their activity on the Internet and to restrict access to inappropriate websites:
