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FREQUENTLY ASKED QUESTIONS
Getting started
Each country has its own rules and regulations on the subject. Before getting started, make sure to research the legality of online gambling according to the laws of your country of residence.
According to the gambling law in Estonia, you must be at least 21 years old.
To get started, all you need is to click on "DEPOSIT" on the home page, select the amount you want to deposit and verify yourself.
Winz.io is an online platform that can be accessed from every desktop, laptop and mobile device.
There is no need to download any sort of application or files, as the casino works online.
Bonuses and promotions
There is a Welcome Offer for all new players called the special Wheel of Winz.
Simply choose your bonus and add the appropriate bonus code when you are making your deposit in order to activate it. Please check the minimum amount of deposit required to receive any of the bonuses.
We do not offer any no-deposit bonuses. Please check our Promotions page to find all our active offers.
There can be several reasons: You didn’t enter the appropriate code or the amount of deposit is less than needed. Please contact our support before playing to know the exact reason.
A free spin is a type of bonus that allows you to make a spin while playing a specific slot for free.
Cashback is a type of bonus when you receive a portion of the lost money back to your balance.
There are zero wagering requirements for any of the cash prizes won from bonuses or promotions.
There is a dedicated Promotions page where all ongoing promos are listed and updated.
Yes, you can combine multiple promotions.
Deposits and withdrawals
On our site you can make instant deposits and withdrawals using your bank account.
Deposits are credited instantly to your balance.
The withdrawals are processed almost instantly from our side. Please note, that sometime there might be slight delays on the banks side until the withdrawal is credited to you bank account.
The casino does not charge any transaction fees for deposits or withdrawals.
The minimum deposit amount is €20, the maximum deposit amount is €4 000.
The minimum withdrawal amount is €20 , the maximum withdrawal amount is €4 000.
Maximum withdrawal amount processed to a player is €5 000 per month.
According to the AML rules, every deposit should be wagered 1x times before the money would become available for withdrawal.
Games and providers
We offer an incredibly huge selection of games, meaning you will find all your favorite casino games, including Slots, Roulette, Blackjack, Baccarat and Live Casino games.
The list of game providers you can see on the Winz.io website is geo-sensitive. It means that some game providers might not allow their games for specific regions. We offer games from 60+ different software providers, but you have to check the Game Providers page to see what studios are available in your region.
Yes, there is a separate section for Jackpot Slots available.
All game software providers listing games at the casino are licensed. They are constantly monitored and tested by authorities capable of assuring their fairness.
Yes, you can play any game for free by selecting the Fun Money currency before playing it.
Yes, you can find the list of Provably fair games in the relevant section.
Security and KYC
All of your personal data is encrypted and fully protected. For data encryption we use SSL technology which offers thorough safety and security for personal data and financial transactions. For deposits and withdrawals we use only highly trusted and well-established payment providers, which guarantees the protection of all financial movements.
The KYC procedure can be initiated for players suspected of being in violation of our Terms and Conditions. Mandatory KYC verification is activated for every player when the total amount of withdrawals exceeds €2 000.
You can find the full list on the Documents page. The general list of documents includes those that establish Proof of Identity, Proof of Address and Proof of Deposit.
You can upload your documents inside the players Profile on the Verification page.
The verification process is usually done right after documents are uploaded or you sent a request for us to verify them. During busier times, this process can take up to 24 hours.
Your documents may be rejected if they do not meet our requirements. You can check for guidance on this issue by visiting the Document page and re-upload your documents after resolving any errors.
Support
There are 3 ways of contacting our customer service support: Live Chat, Email (info@winz.io), and the Contact form.
Live Chat operates 24 hours a day 7 days in a week, meaning that you can ask your question(s) any time you need customer service.
Our customer service agents speak Estonian, English and Russian.
Affiliates
Please visit our Affiliate Program website to sign up as an affiliate. Here you can receive a personal affiliate link as well as promo materials needed for cooperation.
Responsible gambling
Yes, you can set up multiple limits including Deposit limit, Loss limit and Wager limit. These limits will ensure that you cannot transact above the limit you have set.
You are able to set a Cooling Period (1 day – 6 months) and Self-Excluding Period (6 – 12 months) if you want to ensure that you cannot access your account for a given period of time.
Yes, as there is a possibility to set the Self-Excluding period on your account to forever.
